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General Terms and Conditions

General Terms and Conditions


1. General terms, scope of application

Life Transformation - Coaching | Counselling | Therapy | Hypnosis - Sylvia F. Rodatz ( in the following referred to as Coach / Therapist), conducts coaching, counselling , therapy, hypnosis, workshops and other events according to these General Terms and Conditions (GTC). With the assignment, these terms and conditions are considered accepted by the contracting party (hereinafter referred to as client). Deviations from these terms and conditions must be agreed upon in writing. Deviating terms and conditions of the client shall not apply unless expressly agreed in writing.


2. Conclusion of contract

A contract is considered to be concluded when the client places an order and the coach / therapist accepts the order. The placement of the order by the client and the acceptance of the order by the coach / therapist can take place by e-mail, telephone, in writing or verbally.


3. Differentiation from psychotherapy

Life Transformation - Coaching | Counselling | Therapy | Hypnosis - Sylvia F. Rodatz is not psychotherapy and does not replace it. Coaching and systemic therapy is based on a partnership between coach and client, in which the role of the coach is clearly differentiated from the role of therapist and doctor. Psychotherapy is the targeted treatment of a mental illness. 

Coaching serves the "healthy" person, who is capable of acting and self-reflection. The result of a coaching session is not the reduction of psychological complaints, but the individual development of the client, which is accompanied by an increase in his or her general quality of life. 

Every client is responsible for him or herself before, during and after the coaching. 

By placing an order, the client confirms that he/she feels mentally and physically healthy and can participate in the coaching. 

Systemic therapy, counselling, hypnosis

As a client in my systemic practice, you can benefit from systemic individual, couple or family therapy or counselling and hypnosis. Therapy/counselling/hypnosis is not a substitute for a thorough physical examination and treatment by a doctor. You are expressly requested to seek treatment from a doctor if you have a medical condition. Treatment in my practice does not release you from taking full responsibility for your own actions. You hereby undertake to inform me promptly of any possible problems.


By placing an order, the client also expressly declares that he/she has read and agreed to the terms and conditions.


4. Appointment and registration

The date of a coaching / counselling / therapy / hypnosis session and the location will be mutually agreed upon by coach / therapist and client. 

Registration for workshops and other events is only possible in writing, by e-mail or by using the respective booking form.


5. Offers, fees, terms of payment

The offers are subject to change without notice, subject to modifications.

All offers are charged at the fees published on the website and/or stated in the event announcement.

All prices are quoted in EURO. The prices quoted are net prices, VAT may be payable. Value-added tax is not applicable for cross-border transactions.

Unless otherwise agreed, invoices are payable immediately without deduction. In case of delay in payment, the further execution of the current contract can be suspended until full payment of the entire order.

Registrations for workshops will be processed in the order in which they are received. The fees for workshops and other events are due at the latest four weeks before the date of the event. The client will receive a confirmation of registration and an invoice to transfer the amount in due time.


6. Cancellation of a coaching, counselling | therapy | hypnosis appointment or event by the client

A cancellation or postponement of a coaching, counselling, therapy, hypnosis  appointment is possible free of charge up to 72 hours before the appointment at the latest. In case of a later cancellation or postponement of an appointment as well as in case of no-show, the fee for the agreed time will be charged in full.

Cancellation of workshops and booked events is possible up to four weeks before the start. In case of a later cancellation, 50 % of the event fee will be charged as cancellation costs. In case of no-show the full fee for the event will be charged.


7. Cancellation of a coaching | counselling | therapy | hypnosis appointment or event by the coach / therapist

The coach  / therapist has the right to break off the cooperation at any time or to cancel sessions for important reasons - such as illness of the coach / therapist or higher force. In this case, only the hours performed will be invoiced. Further claims, especially compensation claims are excluded.

In the event that the required number of participants for an event is not reached or an event has to be cancelled for other reasons, the client will be informed as soon as possible and will be refunded the participation fee already paid. No further claims exist beyond this.


8. Data protection

The participant agrees that personal data may be stored and processed within the scope of the contractual relationship. All personal data will of course be treated confidentially and in accordance with the EU Data Protection Basic Regulation (DSGVO).


9. Liability

The coach / therapist commits him/herself to organize all sessions, workshops etc. in accordance with his/her professional and expert knowledge and the coaching / therapy  ethics. There is no guarantee for success of the coaching / counselling / therapy / hypnosis or the events. Any liability is excluded.

By making an appointment or registering for events, the client confirms that he/she acts on his/her own responsibility and releases the coach / therapist from all liability claims. 

The client acknowledges that he/she is fully responsible for his/her physical and mental health and that he/she is responsible for any damages caused, unless the coach / therapist is grossly negligent.


10. Confidentiality
The Coach / Therapist undertakes to maintain confidentiality about all professional, business and private matters of the Client that have become known in the context of the activity, even after the termination of the contract.


11. Place of performance, choice of law 

Unless otherwise stated in the contract, the place of performance and payment is the business location of the Coach / Therapist.

The law of Germany applies to this agreement.


12. Salvatory clause

Any invalidity of one or more terms of these GTC shall not affect the validity of the remaining terms. In place of the ineffective regulation, a replacement regulation which corresponds or comes close to the sense and purpose of the contract shall apply, which the parties would have agreed upon to achieve the same economic result if they had known the ineffectiveness of the regulation.

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